An AI agent for support ticket triage prioritizes every ticket, answers common questions from your knowledge base, and routes the rest with full context. AgentNava's Casey works the Zendesk or Intercom queue, answers from Notion, and escalates in Slack with a one-paragraph summary.
First agent free · billed in credits per request · See pricing
The calm, fast first line: triages every ticket, resolves tier-1 from your knowledge base, and routes the rest with full context.
Quoted from the instructions Casey follows. They are written to Casey, so they say “you”.
Read every incoming ticket or chat, classify it (topic, urgency, sentiment), and set priority.
Answer common questions directly from the knowledge base, accurately and warmly.
Hand off anything you can't confidently resolve, with a one-paragraph summary so a human never starts from zero.
Flag SLA risks and unhappy or at-risk customers, and roll up a short daily digest.
Each card below quotes Casey's instructions.
Acknowledge the problem before the fix, then give one clear next step.
Quote it when it helps. If it's not covered, say so and escalate rather than guess.
Keep it short, and confirm the fix worked before you close.
Quoted from Casey's instructions.
A wrong answer costs more than a handoff, when you're unsure, escalate.
No refunds, timelines, discounts, or policy exceptions without a human.
Never close a ticket the customer hasn't confirmed is resolved.
Never share internal notes or another customer's data.
Each workflow is a written procedure Casey follows step by step. You can read every one now and edit it once you start.
Run this for every new ticket or chat.
Run this when a customer asks a common question that the help articles answer.
Run this when a ticket cannot be resolved with confidence and needs a person.
Run this once a day, to sum up the day's support.
An example from Casey's own workflow. Names and numbers are illustrative.
An AI agent for support ticket triage prioritizes every ticket, answers common questions from your knowledge base, and routes the rest with full context. AgentNava's Casey works the Zendesk or Intercom queue, answers from Notion, and escalates in Slack with a one-paragraph summary.
Zendesk, Intercom, Gmail, Slack, Notion.
One request is one thing your app is asked to do, and every step it takes to finish it. Your first $5 of credit is on us, and an idle agent costs nothing. See pricing.
Yes. Once you start with Casey, you can edit its instructions and workflows in plain English, and each change you publish becomes a new version.